Customer Testimonials

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Below you will find what some of our customers say about our business.

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "We just arrived on our vacation and our Harley motorcycle had a noise, and was told to go to this dealership. They looked after us right away and the mechanic worked thru his lunch hour to get us back on the road. He found the problem and fixed it. They were so nice and very friendly place. Will recommend to anyone who is in the area. Thanks again for the great service we got."

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    Anonymous - Toronto, Canada
  • "Gotta tell ya! Wasn't looking for a bike when I got there but left with one. Denise was absolutely wonderful and had an answer for every question I asked. Very knowledgeable. Great customer service and plan on heading back there for a chat next summer. You guys are great and highly recommend.

    Chaney & Kim Overholts"

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    Chaney Overholts - Galesburg, MI
  • "Stopped by with an oil leak on my Springfield, Corey quickly found the problem and got me on the road again. He also found some other issues with my bike that he fixed/adjusted. Incredible professionalism, knowledge and passion at this shop, I have never met such a dedicated group that puts the customer first. Thanks to Kenney for his help in securing the parts needed. I will definitely be stopping by again...great experience!"

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    Dan Case - Lebanon, TN
  • "I am was so pleased with the entire experience at Steel Horses. Kenny Johnson was nice, polite, and very knowledgeable. I have bought several vehicles in my life and Kenny made it by far the best experience. Also the service employee, I apologize for not remembering his name, was great as well. I am terrible with names. He took the time to answer questions for me and was genuine in his answers. I left there and have still had to contact Kenny. I still, even after the purchase, feel like a valued customer. I would and will recommend Steel Horses to anyone thinking about buying a motorcycle. Thank you for the great experience and will visit whenever I am in the area."

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    Brian Chism
  • "I recently got my motorcycle endorsement and was looking for my first bike at age 65. After doing a great deal of research, I decided that the Indian Scout Sixty might be the motorcycle I was looking for. I stopped by your dealership where I met Kenney. He was very knowledgeable and helpful in answering all my questions. I ended up purchasing a black Scout Sixty with Trask slip on mufflers. Kenney had the exhaust shipped and installed in one day. The bike looks great and sounds awesome. I found the entire staff to be friendly, courteous and professional. I am completely satisfied with my Scout Sixty and my buying experience at Smoky Mountain Steel Horses. I encourage anyone looking for a motorcycle to stop at your dealership and check out the great Indian bikes."

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    Mark Wayne - Lake Toxaway, NC
  • "I was in Maggie Valley on a new Honda Africa Twin and needed a oil change for my warranty. Honda dealer in Waynesville would not help me out (jerk offs, stay away from them). Indian service got me right in and took care of me. Everyone in the place made me feel like family. Only wish ALL dealers gave this kind of service. Thank You guys, I'll not forget you!"

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    Paul Chervenak - Anchorage, KY
  • "Problem with my Ultra. 1 dealership said they didn't know what was wrong. Another dealership said no codes good to go. Your Justin diagnosed problem in 30 seconds on the phone. Stuck pressure relief valve. He tore it down cleaned it up he test rode it in a downpour. I got home 550 miles with no problem. Justin and Jason great to talk to. Counter guys friendly and helpful.Singing your praises."

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    Bob Lightner - Reynoldsburg, OH
  • "I am the owner of the Fat Boy that broke down last week. I wanted to extend my continued thanks for the work you did to get my motorcycle back on the rode this past week. I was thoroughly impressed with the updates and professionalism that Chris showed in contacting us with updates and options. The service dept was great! .. I was also quite relieved to discover you had not taken advantage of a stranded traveler! .. Thank you!! Thank You!!.. Much kudos to you and your staff!!! Thanks!!!"

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    Elizabeth Russell - Eden, NC
  • "Thank you isn't adequate to describe our appreciation for your service team. We limped in yesterday near closing time with an electrical problem. Justin and Kenny were quick to diagnose and repair the issue and get us back on the road. Huge thanks to Kenny in parts and Justin in service as well as to the owners who made us feel at home. Billy & Susan from Illinois."

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    Billy & Susan Thompson - IL
  • "My wife and I were vacationing in Maggie Valley and stumbled upon SMSH. We were vey impressed with the size, look and inventory of your store. Both Amanda and Noelle helped us in selecting some shirts to bring back home. We wish them and SMSH well and will spread the word...SMSH is worth the visit! Thanks again..."

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    Michael Alessi - Red Hook, NY
  • "Great in store experience"

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    Anonymous - Weaverville, NC
  • "AWESOME! Describes the service and all the folks that work there. We came in because of a breakdown, on the road, on vacation. The counter folks Allen and Rhonda immediatley got us hooked up with Joe in service and between Joe and Jeff, "soon to be famous", Smathers they had the problem diagnosed, parts orders, and fixed in a matter of a couple of hours. While we were there, our friends saw a bike they liked and the next day took it for a test ride and bought it! Everyone from, Phil, the owner, the folks at the counter, to the service guys, they were friendly, knowlegdable, and everyone made you feel right at home, like family. A HUGE thank-you to everyone!!) Especially Phil, for the ride. See you again, on the road. Cam & Donna Herring"

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    Cam Herring - New Castel, DE
  • "Denise was very nice, glad to meet her when I was their this past weekend at Maggie Vally"

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    Anonymous - Washington Court House, OH
  • "Top notch service - Jeff, Nathan & Jason (& other mechanic) fixed my bike quickly, correctly & for a fair price. Thank you SMSH - my bike runs great & I now have new friends too. I will recommend you to all my friends. RC"

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    Randy Carr - Moyock, NC
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