Customer Testimonials


Below you will find what some of our customers say about our business.

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "I was coming to the area for only a few days so I decided not to drag my bike up and to rent one to ride in the mountains (I live in the vast sea level flatlands called Florida!). When I called to find out all the details I spoke with Deanna who was super knowledgeable and super nice!!! Upon arriving at the dealership I was amazed at the size and layout, just a beautiful store!!! Knowing I had only one day to ride Deanna took awesome care of me and had me on the bike in no time!!!
    After getting back to where I was staying I realized I had left my prescription sunglasses in the saddlebag!!! I called first thing and asked Deanna if she could have someone check the bags before it went out on rental. She said I’ll go check, hold on, sure enough they were there but the black soft bag they were in blended in perfectly with the black saddlebag! Just can’t say enough about the folks at Smoky Mountain Indian, thank you for a great hassle free experience!!!"

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    Troy Strawder - St. Augustine, FL
  • "I had a rough running/missing under load while passing by Smoky mtn Indian. I thought it was another bout of water in the gas. Id been intermittently having this issue since 85,000 miles on my 18 RM. It was now at 132,000 in Aug, 2020. Id had the dealers in Spokane, Wa., Albuquerqe Nm., Elkhart In., and Sanford, Fl. Look at it for the same problem, but it kept having issues.
    Corey, at Smoky mtn Indian listned to the symptoms and diagnosed a fuel pump issue. They pulled the pump and found a plugged filter. They installed a new pump and I was on my way. This was all done on a bike during a road trip, so I didn't have an Appt.
    Its now early Sept, 2020. The bike has 145,000 miles and no more rough running.
    I'd like to give a big shout out to Corey for correcting a long term issue and the entire Smoky mtn service dept for taking in a weary traveller even while short staffed, and getting me back on the road."

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    Kenneth Brooks - Auburn, IN
  • "I am riding a 2019 Indian Springfield and it is my 2nd Springfield since my first was a 2016. I had my bike serviced yesterday and it was a great experience at this dealership. Cameron could not have been more helpful during the whole process and I truly thank him for all of his help. This is a five star dealership that I would recommend to any Indian owner. Ray Fiore Blairsville,GA"

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    Raymond Fiore - Blairsville, GA
  • "I was on a long bike trip from Ohio. I thought my back tire was in better condition than it was. Two thousand miles into the trip i noticed my tire had worn to a slick. I still had 1000 miles to go and needed a back tire that very day. I called Steel Horses and they said they would get me in that day. I was able to get there safely and they got to work on my bike right away. The service was excellent and they gave me a break on the tires. I bought a front as well. I'm grateful for the quick, friendly, and accommodating service. I will definitely stop back in and spend some money next time I'm in that area. A big Thanks to the guys in the service department! You all kick ass!"

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    Tim Reed - Springfield, OH
  • "A group of us were down from Pennsylvania to ride the dragon. When my Indian Roadmaster started throwing codes. We went to Smoky Mountain Steel Horses. I talked with Cameron and told him my problem. He took my bike back to the service bay with in ten minutes. The mechanic started to check my bike out. What he found was a loose battery cable. He tighten the cable and checked the bike with the computer and that was the problem. My bike was fixed and I was on my way within an hour. Now I know they just can't drop everything every time someone comes in with a problem, but that day they did. Everyone was so friendly and helpful. the cost was very reasonable. They are definitely are a great dealership. If I didn't live so far away Smoky Mountain would be my dealer. I can't thank them enough. I also bought 3 Tee shirts while I was there. When we come down next year were goin to stop over and say hi. Great dealership with Great people."

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    Don Carbaugh - South Mountain, PA
  • "First of all you dont have to keep me anonymous. I clicked on appropriate circle but wouldnt let me. Yes you can contact me.
    Cameron and all workers were super. I was stranded with flat tire and they immediately took me in though at the end of the day and they had not had a break yet. I am a visitor to Smokies from Flint, Michigan and therefore not a regular yet they cared for me as though I am a regular customer. They put new tire on within 1 hour and 1/2 and I was on my way. These are great guys and I appreciate them very much.
    Cameron helped me a great deal as well as the service staff.
    Thank you"

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    Larry Fouts - Flint, MI
  • "I have visiting this dealer for years and the personal service is impeccable. Great prices great service and I have many dealers closer to me."

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    Matthew Wilby - Waynesville, NC
  • "I called early Tuesday morning. Cameron Estes worked me right in for service, inspection, diagnosis and reset of check engine light. Everyone, including Mike Murray, was extremely knowledgeable and very helpful. I'm saying this because I've been to Harley, Honda, Suzuki, Kawasaki (you get my drift, I've been there) this by far was the best group of guys I've ever met at a dealership. I appreciate all their help. I'll be back."

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    Byron Swaringen - Hendersonville, NC
  • "We just arrived on our vacation and our Harley motorcycle had a noise, and was told to go to this dealership. They looked after us right away and the mechanic worked thru his lunch hour to get us back on the road. He found the problem and fixed it. They were so nice and very friendly place. Will recommend to anyone who is in the area. Thanks again for the great service we got."

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    Anonymous - Toronto, Canada
  • "Gotta tell ya! Wasn't looking for a bike when I got there but left with one. Denise was absolutely wonderful and had an answer for every question I asked. Very knowledgeable. Great customer service and plan on heading back there for a chat next summer. You guys are great and highly recommend.

    Chaney & Kim Overholts"

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    Chaney Overholts - Galesburg, MI
  • "Stopped by with an oil leak on my Springfield, Corey quickly found the problem and got me on the road again. He also found some other issues with my bike that he fixed/adjusted. Incredible professionalism, knowledge and passion at this shop, I have never met such a dedicated group that puts the customer first. Thanks to Kenney for his help in securing the parts needed. I will definitely be stopping by again...great experience!"

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    Dan Case - Lebanon, TN
  • "I am was so pleased with the entire experience at Steel Horses. Kenny Johnson was nice, polite, and very knowledgeable. I have bought several vehicles in my life and Kenny made it by far the best experience. Also the service employee, I apologize for not remembering his name, was great as well. I am terrible with names. He took the time to answer questions for me and was genuine in his answers. I left there and have still had to contact Kenny. I still, even after the purchase, feel like a valued customer. I would and will recommend Steel Horses to anyone thinking about buying a motorcycle. Thank you for the great experience and will visit whenever I am in the area."

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    Brian Chism
  • "I recently got my motorcycle endorsement and was looking for my first bike at age 65. After doing a great deal of research, I decided that the Indian Scout Sixty might be the motorcycle I was looking for. I stopped by your dealership where I met Kenney. He was very knowledgeable and helpful in answering all my questions. I ended up purchasing a black Scout Sixty with Trask slip on mufflers. Kenney had the exhaust shipped and installed in one day. The bike looks great and sounds awesome. I found the entire staff to be friendly, courteous and professional. I am completely satisfied with my Scout Sixty and my buying experience at Smoky Mountain Steel Horses. I encourage anyone looking for a motorcycle to stop at your dealership and check out the great Indian bikes."

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    Mark Wayne - Lake Toxaway, NC
  • "I was in Maggie Valley on a new Honda Africa Twin and needed a oil change for my warranty. Honda dealer in Waynesville would not help me out (jerk offs, stay away from them). Indian service got me right in and took care of me. Everyone in the place made me feel like family. Only wish ALL dealers gave this kind of service. Thank You guys, I'll not forget you!"

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    Paul Chervenak - Anchorage, KY
  • "Problem with my Ultra. 1 dealership said they didn't know what was wrong. Another dealership said no codes good to go. Your Justin diagnosed problem in 30 seconds on the phone. Stuck pressure relief valve. He tore it down cleaned it up he test rode it in a downpour. I got home 550 miles with no problem. Justin and Jason great to talk to. Counter guys friendly and helpful.Singing your praises."

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    Bob Lightner - Reynoldsburg, OH
  • "I am the owner of the Fat Boy that broke down last week. I wanted to extend my continued thanks for the work you did to get my motorcycle back on the rode this past week. I was thoroughly impressed with the updates and professionalism that Chris showed in contacting us with updates and options. The service dept was great! .. I was also quite relieved to discover you had not taken advantage of a stranded traveler! .. Thank you!! Thank You!!.. Much kudos to you and your staff!!! Thanks!!!"

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    Elizabeth Russell - Eden, NC
  • "Thank you isn't adequate to describe our appreciation for your service team. We limped in yesterday near closing time with an electrical problem. Justin and Kenny were quick to diagnose and repair the issue and get us back on the road. Huge thanks to Kenny in parts and Justin in service as well as to the owners who made us feel at home. Billy & Susan from Illinois."

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    Billy & Susan Thompson - IL
  • "My wife and I were vacationing in Maggie Valley and stumbled upon SMSH. We were vey impressed with the size, look and inventory of your store. Both Amanda and Noelle helped us in selecting some shirts to bring back home. We wish them and SMSH well and will spread the word...SMSH is worth the visit! Thanks again..."

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    Michael Alessi - Red Hook, NY
  • "Great in store experience"

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    Anonymous - Weaverville, NC
  • "AWESOME! Describes the service and all the folks that work there. We came in because of a breakdown, on the road, on vacation. The counter folks Allen and Rhonda immediatley got us hooked up with Joe in service and between Joe and Jeff, "soon to be famous", Smathers they had the problem diagnosed, parts orders, and fixed in a matter of a couple of hours. While we were there, our friends saw a bike they liked and the next day took it for a test ride and bought it! Everyone from, Phil, the owner, the folks at the counter, to the service guys, they were friendly, knowlegdable, and everyone made you feel right at home, like family. A HUGE thank-you to everyone!!) Especially Phil, for the ride. See you again, on the road. Cam & Donna Herring"

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    Cam Herring - New Castel, DE
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